True Customer Service Story (Mostly)

Know this friends: When you sit in a hot tub with your perfectly good cell phone in your bathing suit pocket, it won’t work so well when you get out. Like most of the lessons I’ve learned in life; I learned this one the hard way. My phone did not survive this adventure and I [...]

A Love Without End, Amen

I’m sitting in the sun reading a book, pretending to be involved in something other than my son’s golf tournament. He’s warming up on the practice tee and I don’t want to be one of “those” Dads, the guys who are living through their sons, guys whose intensity and pressure takes the joy out of [...]

10 Things to Know Before Investing in 2010

I’ve just finished a report for my clients and some friends outlining my guidelines for investing in 2010. If you’d like a free copy, just click on the comments box to the right and I’ll send it to you. I promise not to sell your name to anyone or bombard you with nonsense.

Old Media’s Last Stand?

Here’s the problem: You used to control information and get paid to dole it out. You were fat, dumb and happy until technology caught up to you and people began to expect to get your stuff for free. Free, you soon realize, is hard to compete with. Welcome to the world of newspapers, network television [...]

We’ve Been Googled

Sometimes revolutions are loud and recognized, sometimes they just happen, running quietly in the background while everyone worries about other things. In the last 10 years a quiet movement has changed the way the world does business and most of us missed it. The revolution was led by a couple of computer engineers who did [...]

Accents and Biases…

A little something different today, I’ve been traveling again and noticing something about the way we communicate with each other. I’ve been fortunate enough to live and travel throughout the country and I am a big fan of regional accents. Even though I was born and spent most of my youth in New England, you’ll [...]

Don’t Be Evil

I’m reading a wonderful book by Ken Auletta called “Googled, The End of the World as We Know It”, a history of the tech giant Google.

The message from Google is pretty simple, so I’ll be brief: The company’s founders, 2 Stanford PHD candidates, decided to index the web and make the list available to users [...]

Bringing in the New

Welcome to the All new, latest, more exciting Affluent Artist… Ok, all I changed was the template, do you like it? New Year is a time for renewal, and a great time to make my blog look a little cleaner, a little less homemade. We saw tremendous growth around here in 2009 and I hope [...]